The Remote Control Agent Status remains "Listening" when the Agent is switched off

Document ID : KB000027517
Last Modified Date : 14/02/2018
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Symptoms:

When reviewing the overview in the Desktop and Server Management (DSM) Explorer for computer groups it displays the status of the DSM agents.

RC Status changes from "Listening" to "Unknown" when the agent computer is shutdown.

Sometimes however RC Status may be "Listening" even though it is known that the agent computer is offline.

 

Environment:                                          

CA Client Automation - All Versions

 

Cause:

The Status change is triggered when the Remote Control agent tells the Server that it has been shutdown.

If the agent did not shutdown correctly, e.g. loss of power, then the agent will not have told the server it was shutting down and therefore the status does not change.

 

Resolution:

The above is the expected default behavior; running a check for inactivity can in certain circumstances cause a performance problem to the Domain Manager.

 

Additional Information:                     

The Domain Manager can control the checking for inactivity of the agents via policy.

Policy setting 'inactivetimeout' (DSM\remote control\Manager) gives the time interval after which the manager runs a check for inactivity of the agents.

Setting the policy value to 0; which is the default value, deactivates the check.