The profile information in the snmpcollector GUI is blank for all my working profiles.

Document ID : KB000047625
Last Modified Date : 14/02/2018
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Symptoms:

 

The profile information in the snmpcollector GUI are blank although everything else works fine. Specifically Hostname/IP address and SNMPport are not showing for any device in the GUI in snmpcollector 3.21/3.22

 snmpc.png

 

Environment: 

 

UIM 8.4x

Snmpcollector 3.x

Google Chrome 53.x

 

Cause:

 

If you have saved a CA UIM user name and password in the Chrome browser, the browser automatically fills in that CA UIM password in some fields in the snmpcollector v3.2x probe UI. The incorrect information in these fields causes an error in the snmpcollector UI that appears to result in the loss of profiles.

 

Workaround:

 

To remove this behavior, in "manage passwords" section of the advanced settings in Chrome, delete the password for the admin console and UMP. The workaround is to Disable Chrome from automatically filling in credentials in the snmpcollector probe UI.

  

Additional Information:

 

Reference to snmpcollector 3.x known issues:

 https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/snmpcollector-snmp-data-monitoring/snmpcollector-snmp-data-monitoring-release-notes/snmpcollector-known-issues-and-workarounds#snmpcollectorKnownIssuesandWorkarounds-Version3.xIssues