The product View is not available for site ID

Document ID : KB000113757
Last Modified Date : 02/10/2018
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Question:

Update Product Release fails with:
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7018 - Getting Product Information - Started (Sep 12, 2018 11:56:30 AM) 
Request is to get product: View 
information requested by: HW3097 
using site IDs: 999999 

The product View is not available for the following site ID: 999999

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Answer:
The reason the task failed is because the Product name "View" does not match the product name on your site's entitlement. You must select the product name that matches the product name on your site's entitlement.

For example:

The product name on the site's entitlement is: 
"ENTITLED" code="OUTV..00200" name="CA View - MVS" site="999999" 

To successfully run the Update Product Release Task, you will need to use the product name "CA View" rather than "View".

Below are the steps to acquire the CA View 12.2 product package:

1. From the Products Tab, find the CA View
2. Right click the release 12.2 right click 
3. Select Update Product Release.

The Update Product Release Task will download any missing packages and all of the maintenance up to date. 
Additional Information:

Update Products and Product Releases

https://docops.ca.com/ca-chorus-software-manager/6-1/en/administrating/performing-tasks-outside-of-ca-csm/mvs-modify-command/update-products-and-product-releases