The Primary SpectroSERVER crashes on Windows during the Online Backup with SPC-SHD-29021 error message in the VNM.OUT file.

Document ID : KB000057347
Last Modified Date : 14/02/2018
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ISSUE:  The Primary SpectroSERVER crashes on Windows during the Online Backup with SPC-SHD-29021 error message in the VNM.OUT file.

SPC-SHD-29021: 
**************************************************************************
The following output is intended to facilitate debugging, please forward
to CA technical support.  The files listed are not part of the customer
installation of SPECTRUM.
**************************************************************************

Jan 15 19:00:05 ERROR TRACE at CsSSDbRp.cc(722): unspecified database engine error  (close failure)  @  TableImpl.cc:189
      (0xffff86e9)  Db::close: Unknown error
Error:  Failed to copy database files.  The database is open.
An application fault has occurred.

 

CAUSE:  The database files are currently locked by another process.

 

RESOLUTION:  Check for disk backup and anti virus software. If installed, exclude the $SPECROOT directory. The following is documented in the "Installation Guide" for Spectrum 9.4 and below and in the Spectrum 10 documentation:

Antivirus Software and Data Backup

CA Spectrum does not include antivirus software. We recommend installing your preferred antivirus software to protect your networking environment.

Important! To avoid database corruption, exclude CA Spectrum installation areas and CA Spectrum files from scans by any local or remote instances of antivirus software. CA Spectrum installation areas include OneClick and Report Manager installation areas.

Exclude all CA Spectrum installation areas, including OneClick and Report Manager installation areas, from scans by data backup programs.