The pdm_maileater_nxd process will not start when the mail attachment repository on a secondary server.

Document ID : KB000020764
Last Modified Date : 14/02/2018
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Description:

The CA Service Desk Manager (CA SDM) pdm_maileater_nxd will not start when the mail attachment repository on a CA SDM secondary server.

CA SDM stdlog records a message/error like: "Attachment Repository not selected or has no storage directory".

In the web interface tries to setup mailbox for mail attachment repository on a secondary server, the "Attachment Repository" drop down is empty.

Solution:

The Document Repository for Email Attachments as specified on the mailbox MUST be on the primary server. This is a requirement. When the attachment repository physical located on secondary server, the maileater cannot process the attachment on the secondary server.

Other attachment repositories can be on secondary servers.