The Patch Adobe Flash Player failed during the download in CA Patch Manager(UPM).

Document ID : KB000047258
Last Modified Date : 14/02/2018
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In CIC.log the below entries are seen:

[Dloader-8] ERROR [] -

Patch: install_flash_player_21_plugin.exe {ef74594d-2ce0-4a74-9208-2a15069cfc0e}

failed with exception detail: peer not authenticated


CA Client Automation - All Versions

CA Patch Manager - All Versions



An incorrect version of JRE

In this example JRE 5.0 located in ....\CA\SC\CIC\JRE prevented the download of the Adobe patch sending

the SSL request using SSLv2 protocol which is obsolete.



In this example we used JRE 7.0 and the below steps have been applied to fix the issue.


·       Stop ContentDownload        “Shutdown ContentDownload Manager”

·       Rename the directory  -  ..\CA\SC\CIC\JRE as ...\CA\SC\CIC\JRE5.0

·       Downloaded JRE 7.0 and copy the content to ....\CA\SC\CIC\JRE

·       Restart ContentDownload 


The patch can be downloaded properly now

Additional Information:

The most recent versions  of Java can be downloaded here

As always, please contact CA Technologies support for CA Client Automation if you have further questions.