The number of used licenses is not counted on ARD 2.6

Document ID : KB000009124
Last Modified Date : 14/02/2018
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Issue:

We can check the number of used / available licenses using CodeMeter WebAdmin, but instances of Agile Requirements Designer (ARD) 2.6 are not counted properly.

For example, This license server has 3 concurrent licenses. Open 1 instance of AgileDesigner version 2.6, but Used is still 0 and Available is also 3 as well.

 

Environment:
This problem is occurred on ARD 2.6 only.
Cause:

This is a known product defect.

Resolution:

This problem was fixed on ARD 2.7.
If you want to manage the number of licenses correctly, please upgrade ARD to 2.7 or latest release.