The Nimsoft service controller not show the information's for robot name, version, hub and domain.

Document ID : KB000008143
Last Modified Date : 14/02/2018
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Issue:

The Nimsoft service controller not show the information's for robot name, version, hub and domain.

nimsoft service controller.jpg

you can see all the robot.cfg has the right information but no way to make the robot to populate the information on the controller.

Environment:
Any environment
Cause:

Robot reports to a hub that has a major changes like migrate from one virtual machine to another with same ip addres and same hostname.

Resolution:

Removed the old robot.cfg and set a new robot.cfg with the minimum configuration like below

<controller>
domain = UIM-851_domain
hubip = 130.200.227.129
first_probe_port = 48000
hub = UIM-85
hubrobotname = UIM-851
hubport = 48002
access_0 = 0
access_1 = 1
access_2 = 2
access_3 = 3
access_4 = 4
</controller>