The MSMTCSRV job never proceeds beyond to the "CA CSM Initialization" step

Document ID : KB000046824
Last Modified Date : 14/02/2018
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Problem:  

CA CSM will not start up will not complete.  The MSMTCSRV job sits at the Apache Catalina Start Up Step and will not beyond to the "CA CSM Initialization" step. The last messages written to the MSMTCSRV Startup log are:

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INFO: Starting service Catalina
 Sep 21, 2016 4:59:02 AM org.apache.catalina.core.StandardEngine startInternal
 INFO: Starting Servlet Engine: Apache Tomcat/7.0.42
 Sep 21, 2016 4:59:02 AM org.apache.catalina.startup.HostConfig deployWAR
 INFO: Deploying web application archive /u/msmserv/r60/msmruntime/apache-tomcat-7.0.42/webapps/MSM.war
 Sep 21, 2016 4:59:11 AM org.apache.coyote.AbstractProtocol start
 INFO: Starting ProtocolHandler ["http-bio-22120"]
 Sep 21, 2016 4:59:11 AM org.apache.coyote.AbstractProtocol start
 INFO: Starting ProtocolHandler ["http-bio-22140"]
 Sep 21, 2016 4:59:11 AM org.apache.catalina.startup.Catalina start
 INFO: Server startup in 8809 ms

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Resolution:

Delete only the MSM directory /msmruntime/tomcat/webapps/ and restart CA CSM. During startup Tomcat server will unpack MSM.war once again, so this will fix the problem of incorrect deployment of MSM. 

Additional Information:
CA Chorus Software Manager 6.0,
Start CA CSM

https://docops.ca.com/ca-chorus-software-manager/6-1/en/administrating/maintaining-ca-csm/start-ca-csm