The "Mass Change" button on a search list is greyed-out.

Document ID : KB000010919
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

When a search is executed in UAPM, and the search result list is on-screen, the "Mass Change" button can be used to change a field in all of the search result items. This button is greyed out and mass change can't be run.

Instructions:

In order for the user to to use the "Mass Change" button, a mass change must first be defined. Just above the "Search Results" section, there is a "Mass Change Settings" section. If you expand this, you can then define a new mass change. Once this is done and you save this, the "Mass Change" button is then enabled and can be used.

This is covered in detail in the documentation:

https://docops.ca.com/ca-service-management/14-1/en/using/asset-management/searching/search-results-mass-change