The "Mass Change" button on a search list is greyed-out.

Document ID : KB000010919
Last Modified Date : 14/02/2018
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When a search is executed in UAPM, and the search result list is on-screen, the "Mass Change" button can be used to change a field in all of the search result items. This button is greyed out and mass change can't be run.


In order for the user to to use the "Mass Change" button, a mass change must first be defined. Just above the "Search Results" section, there is a "Mass Change Settings" section. If you expand this, you can then define a new mass change. Once this is done and you save this, the "Mass Change" button is then enabled and can be used.

This is covered in detail in the documentation: