The List of New CMDB Reports that are included in Service Desk Manager r12.7

Document ID : KB000021205
Last Modified Date : 14/02/2018
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Description:

List of New CMDB Reports in Service Desk R12.7 CA SDM

Solution:

Below are the list of new CMDB reports included in the r12.7 CA SDM version of Service Desk Manager:

  1. All Change Impact Report (2 versions available for both SQL Server and Oracle)
  2. CIs Added in Time Range Report
  3. CIs by MDR Report
  4. CIs by Owner Report
  5. CIs by Tenant Report
  6. CIs Change Anomaly Report
  7. CIs Details Report
  8. CIs Related to Incidents and Problem Report
  9. CIs Relationship Changes Report
  10. CIs Relationships Report (2 versions available for both SQL Server and Oracle)
  11. CIs Root Cause Analysis Report (2 versions available for both SQL Server and Oracle)
  12. CIs Scheduled Changes Report
  13. CIs Updated in Time Range Report
  14. CIs With Change Orders Report
  15. CIs Without Owner Report
  16. Direct Change Impact Report
  17. Inactive CIs Report
  18. Orphan CIs Report

All the above CMDB Crystal Reports are based on the CA Service Desk Universe. Reports 1,10 and 11 have two separate versions - one version for SQL Server and one version for Oracle.