The JWP ignores the parameter <hostname> found in ucsrv.ini under the TCP/IP section

Document ID : KB000087551
Last Modified Date : 14/04/2018
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Error Message :

JWP ignores the parameter hostname defined in the ucsrv.ini file in the TCP/IP section and always uses the automatically retrieved hostname via the IP address and port definition during the CP selection phase while the connection to the Automation Engine is being established.  All other WP processes use the hostname parameter if it is defined in the TCP/IP to avoid firewall and other NAT issues.
OS Version: N/A
Cause type:
Root Cause: JWP not using the hostname parameter when defined.
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation.Engine 12.0.0 - already available
Automation.Engine 11.2.3 - already available
Automation.Engine 11.1.4 - already available
Additional Information:
Workaround :