Use the command pdm_webcache -H and pdm_webcache -b to clean the tomcat and browser cache.
1. In the Service Desk server, open a command prompt window.
2. Type: pdm_webcache -H and hit enter. This command will clear webengine HTMPL cache.
3. Then type: pdm_webcache -b and hit enter. This command will alert users to update browser cache.
4. Refresh the login page in your browser.