The Flow Statistics page does not show any data when connecting to NFA using HTTPS.

Document ID : KB000004190
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The 'Flow Statistics' page doesn't show any data if accessing NFA with HTTPS/SSL.

For example: https://localhost/ra/Admin/FlowStatistics.aspx

 

flowstats.png

Environment:
NFA 9.3.2 and later.
Resolution:

1. On the NFA console backup the current the <Installed Drive>:\CA\NFA\REPORTER\NetQoS.ReporterAnalyzer.WebService\Web.config file.

2. Open the <Installed Drive>:\CA\NFA\REPORTER\NetQoS.ReporterAnalyzer.WebService\Web.config file with Notepad.

 

3. On line 174, change the security mode from "None" to "Transport".

For Example change from:

 

 

<security mode="None">

To:

<security mode="Transport">

 

4. Save the file and reload the Flow Statistics Page.  There is no need to recycle any services or IIS.

 

 

Additional Information:

NFA 9.3.3 - View Flow Statistics Documentation

TEC1940212 How set up Single Sign-On with HTTPS for CA ADA, NFA and UCM

TEC1430439 NFA portal login fails over HTTPS (SSL) after upgrade to NFA 9.3.2