The Export button does not work on a list screen resulting from a Search using IE Browser.

Document ID : KB000050674
Last Modified Date : 14/02/2018
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Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.


To resolve the issue,

  1. Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.

  2. Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :


    <param-name>save_as_dialog</param-name> <param-value>NO</param-value>

    <param-name>save_as_dialog</param-name> <param-value>YES</param-value>

  3. Save the file and restart the Service Desk services.

    You should now be able to export the search list to an excel file.

    Figure 1.

    Figure 1