Description:
Clicking on the export button from a request list does not display a pop up window allowing the user to export and save the file in MS Excel format.
Solution:
To resolve the issue,
- Enable the "File download" and "Automatic prompt for download" options in the Internet Explorer security settings. See Figure 1 below.
- Perform the following changes in the file NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml :
From
<param-name>save_as_dialog</param-name> <param-value>NO</param-value>
To
<param-name>save_as_dialog</param-name> <param-value>YES</param-value>
- Save the file and restart the Service Desk services.
You should now be able to export the search list to an excel file.
Figure 1.