The emailgtw Probe Is Not Sending Emails

Document ID : KB000034398
Last Modified Date : 14/02/2018
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Symptoms:
The emailsgtw probe is no longer sending emails and there are errors in the emailgtw probe log such as:
 
Feb 24 10:15:23:601 emailgtw: ?Certificate failure for xx.xxx.xx.xx: Server name does not match certificate: C=US, S=CA, L=Campbell, O="Nimsoft, Inc.", OU=Information Technology, CN=*.nimsoft.com
 
Feb 24 10:15:23:601 emailgtw: ?Unable to negotiate TLS with this server: xx.xxx.xx.xx
 
Feb 24 10:15:23:619 emailgtw: ?Certificate failure for yy.yyy.yy.yy: Server name does not match certificate: C=US, S=CA, L=Campbell, O="Nimsoft, Inc.", OU=Information Technology, CN=*.nimsoft.com
 
Feb 24 10:15:23:619 emailgtw: ?Unable to negotiate TLS with this server: yy.yyy.yy.yy
 
Feb 24 10:15:23:619 emailgtw: (send_it) Could not open connection to any server
 
 
 
Cause: 
The errors could be due to changes to the mail server regardinging TLS/the SSL certificate for RDP was updated.
 
 
 
Resolution:
  1. Double-click to open the emailgtw probe configuration GUI.
  2. Click on the Properties icon in the upper left-hand corner of the window.
  3. Select the SMTP Tab.
  4. Select 'Ignore TLS'
  5. Press the Test button to test the connection and it should succeed (turn green).
  6. Click Ok, then No when prompted to restart the probe.
  7. Right-click on the probe and select Deactivate, wait until it turns grey or press F5 to refresh until it does.
  8. Then right-click to Activate the probe.
 
 
 
Additional Information:
 
If you would like to proactively confirm that emails are being sent again, create a nas probe AO profile to send EMAIL to your own email address for some common alarms that you currently see in the alarm sub-console, e.g., for cdm and choose on 'overdue age' of 5 mins. Activate the nas AO profile and restart the nas. After you've received the email(s), make sure you deactivate the profile.