The EEM service 'CA Directory - itechpoz' does not start.

Document ID : KB000031029
Last Modified Date : 14/02/2018
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Issue/Problem/Symptoms: 

The EEM service 'CA Directory - itechpoz' does not start.

After a 'reboot', the service does not start properly.

 

Environment:  

EEM running on a Windows platform

 

Cause: 

One or more 'PID' file(s) do still exist in the 'DXserver environment'.

 

Resolution/Workaround:

The following options are to be checked and/or corrected:

1: Did the hostname for EEM change?

2: Did the IP-Address for EEM change?

3: Is EEM setup for Active Directory?

4: And is AD up and running?

5: What has been changed that could get this to start happening?

6: Possible 'Firewall' issues? Ports closed that should be open?

 

When 1 and 2 are answered with No,

When 3 and 4 are answered with Yes,

When 5 is answered with 'nothing',

When 6 is answered with No,

 

then the below situation might be the cause of the service not to start:

One or more 'PID' file(s) do still exist in the 'DXserver environment'.

 

To resolve that, please perform the below steps:

7a: The service that is not starting is named: CA Directory - iTechPoz

7b: Open a command prompt and run: dxserver stop all

7c: Then go to folder %DXHOME%\pid and remove any files that are in that location.

7d: Then start the itechpoz service by running: dxserver start all

>>: And the service should be up and running then.

 

Additional Information:

N/A