After I click on the down arrow, the background and the text values in the list are Red and so I cannot see the values. The field is a required field and so I must select a value. What can I do to see the values in the list?
Steps to Reproduce:
- To reproduce the problem, there is a requirement that a value must be selected for a dropdown field; a value of <empty> is not acceptable.
A simple way to reproduce the problem in an out-of-the-box test environment is to install the multi-tenancy option by using Options Manager, re-start the CA Service Desk Manager service(s), login as a user running under the Administrator role, create the service provider Tenant, log out, log back in, open a form and then attempt to select a value for a required field that is a dropdown type of field.
In a multi-tenancy environment, a "Tenant" field is included on the New Incident form and, in an out-of-the-box installation, it is a dropdown field; by design, a value for the Tenant field must be selected when a new incident is created.
- After following the previous step to enable the multi-tenancy option, click on the Service Desk tab, then click on "File", and then select "New Incident..."
- In the Create New Incident form, do not click anywhere and do not press any key on your keyboard. Notice that, in the Tenant field, "<empty>" is displayed at the top. The color of "<empty>" is white and the background is a highlighted (the focus is here). Click to the right of the dropdown in order to move focus away from the Tenant field. Notice that the color of "<empty>" in the Tenant field is black and the background is white.
- In the Create New Incident form, click Save. Notice that the border around the dropdown is now Red, the color of "<empty>" is white and the background is a highlighted blue (the window focus is here). Click to the right of the dropdown: The color of "<empty>" is now black and the background is red, the dropdown arrow is black with a white background. Click on the dropdown arrow. The list of entries seems to be blank because both the text for each entry Red and the background is Red).