The Console link is grayed out

Document ID : KB000005350
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The Console link is grayed out in the SOI Webpage.

This prevent opening the SOI Console.

Environment:
SOI 4.0, 4.0 CU1, 4.0 SP1JRE 1.8.x
Cause:

The java script that check on the version of JRE will not recognize JRE 1.8.x version.

 

Resolution:

On the UI Server,

Edit
\CA\SOI\SamUI\webapps\sam\ui\js\deployJava.js
In the section
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

Added the 1.8.0 like
if (browser == 'MSIE') {
if (this.testUsingActiveX('1.8.0')) {
list[0] = '1.8.0';
} else if (this.testUsingActiveX('1.7.0')) {
list[0] = '1.7.0';
} else if (this.testUsingActiveX('1.6.0')) {
list[0] = '1.6.0';
} else if (this.testUsingActiveX('1.5.0')) {
list[0] = '1.5.0';
} else if (this.testUsingActiveX('1.4.2')) {
list[0] = '1.4.2';
} else if (this.testForMSVM()) {
list[0] = '1.1';
}

After refreshing IE Browser, the Console link is available.