The command an AutoSys job attempts to run does get executed but the job gets stuck in a STARTING status.

Document ID : KB000014240
Last Modified Date : 14/02/2018
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Question:

The command an AutoSys job attempts to run does get executed but the job gets stuck in a STARTING status. 

 

 

Environment:
Workload Automation AE 11.3Platform - ANY
Answer:

Check that the agent is properly configured to communicate with the scheduler.

 

Confirm that the agentparm.txt entries have the correct values for the manager:

Example:

communication.manageraddress_1=HOST1234

communication.managerhealthmon_1=true

communication.managerid_1=ACE_SCH

communication.managerport_1=7507

communication.socket_1=plain

 

Also check that the ports between the agent and the scheduler are opened in both directions.  Specifically check the ports listed in the following settings:

communication.inputport=

communication.managerport_1=

 

You can review the receiver and transmitter log files on the agents for additional troubleshooting.