The BVS process won't start again after a forced stop of the application

Document ID : KB000086881
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
The following kind of errors appear on the universe.log when trying to start the BVS of the area EXP:

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2015-06-01 08:48:16 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Launching the BVS Server: company=[CONFO5], area=[X], node=[RCHYBRISB1], host=[lcxdc1rchybrisb], port=10605
2015-06-01 08:48:16 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Server v.100 starting (Dec 10 2012)
2015-06-01 08:48:37 0002014/uxbvssrv /u_io_callsrv_connect/000000000 - u_connect error : Errno syserror 110: Connection timed out (host [lcxdc1rchybrisb])
2015-06-01 08:48:37 0002014/uxbvssrv /u_io_api_bvs_ident /000000000 - Unable to connect to CONFO5_IO_X on RCHYBRISB1 (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_sync_load /000000000 - Identification request error (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_sync_thread_tr/000000000 - Unable to get the views from node RCHYBRISB1 (-1)
2015-06-01 08:48:37 0002014/uxbvssrv /u_bvs_srv_thread_mai/000000000 - Error loading views from node RCHYBRISB1
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Patch level detected:Dollar Universe 5.6
Product Version: Dollar.Universe 5.6.0 FX25010

Description :After a system issue and a force kill of the Dollar Universe processes, the server BVS won't start again after a company restart via the uxstartup script.
 
Environment:
OS: All
 
Cause:
Cause type:
Other
Root Cause: The Business Views data files seems to have been corrupted after killing the Dollar Universe processes after a system issue.
 
Resolution:
In order to fix the issue we need to reinitialize the Business Views data files of the concerned area.
The procedure is the following for the area EXP, you can replace X by A,S,or I depending of the concerned area.

1. Load the dollar universe environment and stop the node
2. Backup the files $UXDEX/u_fmbvi50* and $UXDEX/u_fbvm50*
3. Reinitialize the business views data files, as a result you will lose all the business views of the node:

$UXEXE/uxrazfic u_fbvi50 X
$UXEXE/uxrazfic u_fbvm50 X

4. Launch an offline reorganization:
$UXMGR/ux_vrf_rgz_rst

5. Restart the node and check that BVS is started
6. If necessary, create / deploy / import the business views again.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 5.6.0 FX25010
 
Additional Information:
Workaround :
N/A