The Assignments section of the Task Properties does not display assigned resources

Document ID : KB000045736
Last Modified Date : 12/04/2018
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After clicking a task within a project, the Assignments section of the Task Properties page doesn't display any assigned resources in its list. This occurs on multiple tasks, for multiple projects, and happens even though we do have resources/roles assigned to the task.

Other users see the assignments normally and we know resources should be displayed in the section.



All current supported PAS releases. 
This is likely the result of the user having clicked on the Assignments title bar of the section, which hides the list view section of the portlet. This feature is known as 'Smart Sections' and was introduced in CA PPM 14.1.  

The 'Smart Sections' feature allows sections to be collapsed or expanded. The collapsed state of the Assignments section is what is causing the resources/roles to not be displayed in the list.
To expand the Assignments section and view the list of resources/roles assigned to the task, simply click on the Assignments title bar.  This section will remain expanded until the next time that the user collapses it again.  

The title bar for the Assignments section
Additional Information:
To find out more about the Smart Sections feature in CA PPM, see Smart Sections in this link.

Reference TEC1709044: Is it possible turn off Smart Sections?