The Archive and Purge rules have a "Days Inactive" field. When does it start to count something as inactive?

Document ID : KB000054366
Last Modified Date : 14/02/2018
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Solution:

This document explains the "Days Inactive" field present on the Archive Purge Rule detail.

Description:

The Days Inactive was based on closed date of requests. If 180 in Days Inactive, it will be 180 days from closed date of requests.