The application experienced an internal error loading the SSL libraries

Document ID : KB000046853
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem: 

When downloading a Microsoft document attachment on ServiceDesk SSL system, the following error pops up:
"The application experienced an internal error loading the SSL libraries"

ssl_error.jpg

Environment:  

ServiceDesk 12.x-14.x
Microsoft Windows 7 - 8
Microsoft Internet Explorer

Cause: 

The error is Microsoft generated Error caused by Microsoft Windows update.

Resolution/Workaround:

Microsoft have addressed these error.

Please review one of the following documents:

1. https://social.technet.microsoft.com/Forums/Sharepoint/en-US/78f64ac7-e68c-4171-b940-98f68e27279c/the-application-experienced-an-internal-error-loading-the-ssl-libraries-word-2013?forum=officeitpro

2. https://blogs.technet.microsoft.com/office_integration__sharepoint/2015/04/20/office-2013-error-certificate-error-the-application-experienced-an-internal-error-loading-the-ssl-libraries-when-opening-files/

Additional Information:

 

The error will not occur when using Firefox or Chrome