The APM SOI Console (Using the APM Connector) does not show both the runningSoftware & ComputerSystem CIs for APM 8.x agent alerts.

Document ID : KB000048072
Last Modified Date : 14/02/2018
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Description:

Using the APM Connector, the SOI Console shows both RunningSoftware & ComputerSystem CIs for APM 9.x agent alerts, but only RunningSoftware CIs for 8.x agent alerts.

The visibility of only RunningSoftware CIs for 8.x agent alerts works as designed. This is because the 8.x architecture was developed before the creation of the APM Transaction Model.

Solution:

The following explains the difference between the CIs created for APM 9.x & 8.x agents:

An APM alert will always be associated to a RunningSoftware CI for both a APM 9.x and a 8.x agent.

A ComputerSystem CI will also be created for a 9.x agent for the APM Transaction Model and will participate in a complete SOI Service model with Service and Business Transactions etc.

A ComputerSystem CI will not be created for a 8.x agent because the APM Transaction Model did not exist until APM 9.0. 8.x agents can never be part of an automatic Service Model and can only be manually moved into that model.