The CA Automic Analytics Agent does not start

Document ID : KB000095778
Last Modified Date : 03/07/2018
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Introduction:
The CA Automic Analytics Agent does not start. This can happen even if EX.SVC.IA key is present.  The error message is shown below:

Error message:
U00034036 There is no valid license for Agent 'IA' (license class '1', license category 'Production', platform 'EX.SVC.IA').

 
Environment:
Products: CA Automic Analytics Agent
Operating System: All
Instructions:
Note that since AWA v12.1 Analysics is based on an agent of type AI that needs a license.  

Please contact Customer Assistance  and ask for an updated license that contains this free technical license for the number of AI processes that you are running.