The amrss plugin (amrss.exe process) periodically crashes.

Document ID : KB000008522
Last Modified Date : 05/03/2018
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Issue:

The amrss plugin (amrss.exe process) periodically crashes.  The following trace is observed in the amrss trace log:

2017-10-23_14-35-04.png

 

Error text says (for search-ability):

ERROR  | start Recived VERIFY_SIG with filesize 28272340

Note: the filesize may vary.

 

 

Environment:
Client Automation (ITCM) r14 SP1 and r14 SP2 are affected.
Resolution:

The following patches are available:
r14 SP1: T5IZ381 (AMRSS Crash)
r14 SP2: T5IZ382 (AMRSS crash)

Please open a support case to request the patch for your version.