The agent for AS400 5.60 can't start after installing - "no period defined for real-time collection"

Document ID : KB000085627
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
On the sldrmd_log the following kind of errors appear after trying to start the collector:

####################
coll - ERROR : no period defined for real-time collection (see mandatory keyword 'piod' in sect 
coll - ERROR: internal error, loading parameters from init file failed 
####################

Patch level detected:SP Analyst Agent for OS/400 5.60
Product Version: Sysload 5.6.0

Description :The collector can't start after installing the agent AS400 5.60
Environment:
OS: IBM AS/400
Cause:
Cause type:
Configuration
Root Cause: The problem comes from the fact that the CCSID (character code set id) of the session on the AS400 does not accept the characters " [ " or "]".
Resolution:
In order to workaround the issue, please perform the following on the AS400 session:

1. Change the CCSID code for the current session with the following command:
CHGJOB CCSID (297)

2. Reinstall the agent

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
Additional Information:
Workaround :
N/A