The Agent “Build and Release� metric is not being displayed in the investigator

Document ID : KB000005142
Last Modified Date : 14/02/2018
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Issue:

The Agent “Build and Release” metric is not being populated in the investigator but other string metrics such as EM Host or EM port are present.

Environment:
All agent releases
Cause:

The “Build and Release” metric is created using the Supportability-Agent.jar extension and so if this jar is not accessible then the metric will not be populated.

Resolution:

1.   Open the IntroscopeAgent.profile file

 

2.    Locate the property introscope.agent.extensions.directory and check it’s value (default value is ../ext)

 

3.    Verify that the Supportability-Agent.jar file is in that location. If not either move the file there or correct the property for the agent extensions folder

 

Additional Information:

Note that as this metric is a string metric it is not persisted and so if the Build and Release is visible in the investigator but shows a value “String Viewer: no data” that is expected behavior if the investigator is not in Live mode and not a result of the problem described above.