The activity notifications where the 'Internal' flag is checked are not being sent to the Group email address.

Document ID : KB000010373
Last Modified Date : 14/02/2018
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If an activity notification is marked as internal, the notifications associated with it are not sent to a Group email address. However the members of the Group are correctly notified.

CA Service Desk Manager r12.9, r14.1, r17.0

To change this behaviour so that the Group email address is also notified, follow the steps below:

Run the following 2 commands at the command prompt on the Service Desk Manager server to add the @NX_ALLOW_INTERNAL_GROUP_NOTIFY=YES parameter to the NX.env and template files. 

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst
pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst –t

The CA Service Desk Manager services will need to be restarted for the change to become effective.