The activity notifications where the 'Internal' flag is checked are not being sent to the Group email address.

Document ID : KB000010373
Last Modified Date : 14/02/2018
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Introduction:

If an activity notification is marked as internal, the notifications associated with it are not sent to a Group email address. However the members of the Group are correctly notified.

Environment:
CA Service Desk Manager r12.9, r14.1, r17.0
Instructions:

To change this behaviour so that the Group email address is also notified, follow the steps below:

Run the following 2 commands at the command prompt on the Service Desk Manager server to add the @NX_ALLOW_INTERNAL_GROUP_NOTIFY=YES parameter to the NX.env and template files. 

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst
pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v YES -a pdm_option.inst –t

The CA Service Desk Manager services will need to be restarted for the change to become effective.