The Action Item's "Click Here" link for Timesheet processes errors or goes to wrong item

Document ID : KB000031040
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

The action item's "Click Here" link for Timesheet processes has an incorrect id, resulting in an error or wrong action item when the user clicks the link

 

Steps to Reproduce:

  1. Create a process to generate an Action Item when a user submits a Timesheet
  2. Give a user rights to the process ('Process Start' right)
  3. Have the user from Step 2 submit a Timesheet

Expected Result: An action item is generated with proper links

Actual Result: An action item was generated with links that have bad id references

 

Solution:

WORKAROUND:

Go to Notifications tab and use the Action Item Detail icon, which is also a link - this is located at the upper left of the action item message.
OR
Access the action item from the Action Items tab instead of the Notifications tab.
NOTE: If you are clicking an email link, you will have to log into the application to use the workarounds.
   

STATUS/RESOLUTION:

CLRT-72632
Resolved in CA Clarity PPM 13.3 Generic Patch. Reference TEC605767
Resolved in CA PPM 14.1