The Action Item's "Click Here" link for Timesheet processes errors or goes to wrong item

Document ID : KB000031040
Last Modified Date : 14/02/2018
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The action item's "Click Here" link for Timesheet processes has an incorrect id, resulting in an error or wrong action item when the user clicks the link


Steps to Reproduce:

  1. Create a process to generate an Action Item when a user submits a Timesheet
  2. Give a user rights to the process ('Process Start' right)
  3. Have the user from Step 2 submit a Timesheet

Expected Result: An action item is generated with proper links

Actual Result: An action item was generated with links that have bad id references




Go to Notifications tab and use the Action Item Detail icon, which is also a link - this is located at the upper left of the action item message.
Access the action item from the Action Items tab instead of the Notifications tab.
NOTE: If you are clicking an email link, you will have to log into the application to use the workarounds.


Resolved in CA Clarity PPM 13.3 Generic Patch. Reference TEC605767
Resolved in CA PPM 14.1