Text api allows inactive group to be set on ticket.

Document ID : KB000117822
Last Modified Date : 18/10/2018
Show Technical Document Details
Issue:
Inactive group can be set on ticket via web service integration or SDM maileater functionality. 
Cause:
Product Defect.
Resolution:
CUM5 fix, https://docops.ca.com/ca-service-management/14-1/en/release-information/ca-service-management-release-14-1-05.