We are getting ClientNot Authorized error message while trying to create users using TEWS. I have attached the CreateUser.xml and the output.xml with the error information. Also, I have attached the server.log.
We are passing the admin id properly and the Create User task is assigned to his role.
Error Message: StatusInternal Server Errorsoapenv:ClientNot authorized for service.com.netegrity.ims.tews6.Tews6Exception400500
Customer called and informed that the id being used had the system manager role.
Advised the customer to make the following changes and restart the application server.
<display-name>IM 6.0 Task Execution WebService Servlet</display-name>
Customer would restart the application server and update the case.