TEWS: Create User Task is giving Not Authorized Error (Legacy_Onyx KB Id: 225753)

Document ID : KB000054982
Last Modified Date : 14/02/2018
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We are getting ClientNot Authorized error message while trying to create users using TEWS. I have attached the CreateUser.xml and the output.xml with the error information. Also, I have attached the server.log.

We are passing the admin id properly and the Create User task is assigned to his role.

Error Message: StatusInternal Server Errorsoapenv:ClientNot authorized for service.com.netegrity.ims.tews6.Tews6Exception400500


Customer called and informed that the id being used had the system manager role.
Advised the customer to make the following changes and restart the application server.

&ltdisplay-name>IM 6.0 Task Execution WebService Servlet</display-name>
Customer would restart the application server and update the case.