TDoD error: The server is not operational

Document ID : KB000005956
Last Modified Date : 14/02/2018
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Issue:

My Test Data on Demand (TDoD) service is running, but when I validate my Active Directory credentials through the configuration editor, I get this error:

Service Layer: http://ca.org/GT_I/AuthenticateUser
Operation: AuthenticateUser: The server is not operational

I get the same error when I try connecting to the service layer from Datamaker, Remote Publish configuration editor, Agile Designer, and Javelin.

Environment:
CA Test Data Manager (TDM)
Resolution:

Follow these steps to resolve the issue:

1. Log in to the system using the same domain credentials as referred to in the AD configuration in Datamaker/TDoD configuration editor.

2. Look up the domain for the Active Directory controller using this command from the Windows command prompt: net user <username> /domain 

3. The value of this domain then needs to be inserted in the "Domain" field of the TDOD Configuration editor (Authentication tab, authentication mode "Active Directory"). 

Once the right domain is put in, the "Validate" operation should not give any errors. Subsequently, connection to the service layer from Datamaker, Javelin, and Agile Requirements Designer should work without issue.

Additional Information:

If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html.