TDoD: Error 2015 while testing server license

Document ID : KB000009220
Last Modified Date : 14/02/2018
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Issue:

Our TDoD (Test Data on Demand) Service suddenly stopped. This is the error message we see in the log file from C:\Grid-Tools\TDoD\TDoD_Service\logs: 


INFO GTWCFHost.GTWCFHost - Connection Provider: Oracle.DataAccess.Client 
INFO GTWCFHost.GTWCFHost - Validating database connection 
INFO GTWCFHost.GTWCFHost - Database Server Version: 11.2.0.4.0 
INFO GTWCFHost.GTWCFHost - Database connection validated 
INFO GTWCFHost.GTWCFHost - Initializing service instance... 
INFO GTWCFHost.GTWCFHost - Validating License 
FATAL GTWCFHost.GTWCFHost - Exception occurred while Testing Server Licence 
FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service 
FATAL GTWCFHost.GTWCFHost - Exception Code: licence_error_testing_licence_contact_support. Exception Message: Error 2015 while testing server licence! Please contact support. 
FATAL GTWCFHost.GTWCFHost - Stack Trace: at GTWCFHost.GTWCFHost.OnStart(String[] args) 
FATAL GTWCFHost.GTWCFHost - Exception occurred while opening service host connection 
FATAL GTWCFHost.GTWCFHost - Exception: Exception of type 'GT.TDMoD.Services.Common.BusinessException' was thrown. 

Environment:
CA Test Data Manager (TDM)- Test Data on Demand (TDoD)
Cause:

This error usually refers to TDoD not being able to recognize or connect with the Datamaker license that is stored in the repository database due to an interruption in the connection. 

Resolution:

Usually a restart of the TDoD service resolves this issue.


If you are not able to restart the service, first launch Datamaker and connect to the repository database. Once the connection is complete, try to restart the service again. You should be able to start TDoD now since the connection to the repository database, and license that is held there, has been established for TDoD.


If the TDoD service is not able to access the back-end database, the service (by default) will shut down, and this is by design. However, since TDoD is implemented as a Windows service, you can make a change to the service itself to restart the service if it goes down. Below is a link that talks about setting this up if needed- https://serverfault.com/questions/48600/how-can-i-automatically-restart-a-windows-service-if-it-crashes 

Additional Information:

If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html.