TDM Portal: There is a problem with this Windows Installer Package. A program runs as part of the setup did not finish as expected.

Document ID : KB000004858
Last Modified Date : 14/02/2018
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Issue:

When trying to install the TDM portal, I am receiving the following error message: There is a problem with this Windows Installer Package. A program runs as part of the setup did not finish as expected. Contact your support group. 

 

There is a problem with this Windows Installer Package.PNG

Environment:
CA Test Data Manager (TDM)- Web Portal
Cause:

There are several possible causes of this error message. 

 

1. If you do not already have Test Data Manager 3.5 or higher already installed, then you will not be able to complete an installation of the TDM Portal. The TDM Web Portal is tied to the Datamaker repository, so you must first install all the other TDM components, and then you can install the Web Portal.

 

2. If you changed the installation file path, then you may receive this error message. You will not be allowed to change the install path during a first time installation of TDM. If the product is not installed using the default installation paths tied to the C drive, you will experience various issues when installing. After the installation is complete, you will be able to change the product location.

 

3. If you received your TDM download package from a location other than the CA Support Online Downloads site, you may have a corrupted or damaged Windows Installer package (.msi) file. It is recommend that each user download the product from CA Support Online and not share installation packages with other users.

 

4. If you have another type of installation occurring at the same time as TDM, for example another program or product, then you may receive this error message. Other installations can cause interference and can cause the TDM installation to fail.

 

5. If you do not have a 64-bit operating system, you will not be able to install the TDM Web Portal. You will not be able to install the portal on a 32-bit machine. If you do not have the required system environment, it could cause the installation to fail. Here is some documentation on TDM system requirements: https://docops.ca.com/ca-test-data-manager/4-0/en/installing/install-ca-test-data-manager/system-requirements 

 

6. If you did not follow all the TDM and Portal installation instructions in the documentation, your installation may fail. Here is some documentation on installing.

- Installing TDM: https://docops.ca.com/ca-test-data-manager/4-0/en/installing/install-ca-test-data-manager 

- Installing TDM Portal: https://docops.ca.com/ca-test-data-manager/4-0/en/installing/install-ca-test-data-manager/install-the-ca-tdm-portal 

Resolution:

Here is the suggested resolution for this error message:

Prerequisites: 

 

Uninstall the TDM Web Portal.

- Here are directions on how to do this: https://docops.ca.com/ca-test-data-manager/4-0/en/installing/uninstall-product-components 

1. Open the Windows Add or Remove Programs dialog.

2. Right-click on the 'CA Test Data Manager Portal' product.

3. Select 'Uninstall'.

uninstall portal.PNG

 

Re-install the TDM Portal:

- Here are directions on how to do this: https://docops.ca.com/ca-test-data-manager/4-0/en/installing/install-ca-test-data-manager/install-the-ca-tdm-portal 

- If you are still getting the error message, try running the individual installer from the installers folder located by default at C:\%AppData%\Roaming\Grid-Tools

Additional Information:

If you experience any further issues, please open a support case on https://support.ca.com/irj/portal/newhome or call support at one of these numbers https://www.ca.com/us/services-support/ca-support/contact-support.html.