TDM Portal error- The shutdown port is not available

Document ID : KB000007738
Last Modified Date : 14/02/2018
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Issue:

After installing the TDM Portal and launching it, we are receiving the following error message: This page cannot be displayed. 
We made sure we are using the correct URL and we have the TLS and SSL protocols enabled.


When looking at the startup.log file from the C:\Program Files\CA\CA Test Data Manager Portal\logs folder, we see the following error message:

SEVERE: StandardServer.await: create[localhost:8005] 
java.net.BindException: Address already in use: JVM_Bind 
The shutdown port is not available. 

Environment:
CA Test Data Manager (TDM)- Portal
Cause:

During installation, we check the primary listening port to see if it is available, however, we do not check the shutdown port or provide a means to change it during the installation. However, if this port is not available, then Tomcat will not start and the TDM Portal will not be available. If you have another Apache Tomcat installation on your server, you will need to manually edit the server.xml file to change the shutdown port. After doing this, the TDM Portal will be able to start. 

Resolution:

Follow these instructions to edit the server.xml file to change Shutdown port number: 


1. Go to the C:\Program Files\CA\CA Test Data Manager Portal\tomcat\conf folder.

2. Open the server.xml file.

3. In <Server shutdown="SHUTDOWN" port="8005">, change the port number from 8005 to something else like 9005.

4. Save the file.

5. Re-start TDM Portal Service. 

6. Re-launch the TDM Portal. 

Additional Information:

If you experience any further issues, please open a support case by going to https://support.ca.com/us.html