TDM Portal: "ERROR: Publish failed for job XXXX, Call to ConnectionManagerService failed:"

Document ID : KB000004832
Last Modified Date : 14/02/2018
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How to overcome the following error message found when a user submits a job from the "Self Service Catalog" of the portal.

"ERROR: Publish failed for job XXXX, Call to ConnectionManagerService failed:"

TDM Portal

A TDM user who is not linked to any connection profile will face this error message. 

Steps to reproduce:

1. Launch the TDM Portal and submit a job from the "Self Service Catalog" designed for your use.

2. After you have submitted your job, you will face the following error message.

When you submit a job from TDM Portal, it throws an error "ERROR: Publish failed for job XXXX, Call to ConnectionManagerService failed: : HttpClientErrorException: 404 Not Found 

End date and time: 2016/11/04 12:48:12" 

Debugging Steps:

1. Switch on the debugging of the Portal by following the steps mentioned in the article below.

2. In the Connection Profile logs, you will see the following error message. (This is an example)

2016-12-05 17:56:42.677 UTC [DEBUG] [http-nio-8443-exec-8     ] --- [U:##Removed Userid##][M:GET][P:/api/ca/v1/connectionProfiles/TDOD_DEV]                       c.c.t.c.s.ConProfileService:  RequestID: 133, Module: CONNECTION_PROFILE_MANAGER,getProfile for user 1130 and profile TDOD_DEV

2016-12-05 17:56:42.728 UTC [DEBUG] [http-nio-8443-exec-8     ] --- [U:##Removed Userid##][M:GET][P:/api/ca/v1/connectionProfiles/TDOD_DEV]              c.c.t.c.e.h.GlobalExceptionConvertor:  HTTP Error - NOT FOUND: Connection profile not found.

It means that the user with id = 1130 is not linked to the connection profile



Steps to link a user to a connection profile:

To do that, you should first make sure that the user is part of a group. You then link the connection profile that is being used by the self service flow to the group or the user.

1. Add user to a group.






2.   Link connection profile to group






Additional Information:

If you face any issues or have any questions about the steps, please open a support case by going to or by calling customer care at