TCP/UDP Service for SecureCRT not working for all users

Document ID : KB000006631
Last Modified Date : 14/02/2018
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Issue:

We have a TCP/UDP service defined to run SecureCRT as a client to connect to target devices supporting SSH access. This works for most users, but one user running SecureCRT 6.7 gets a "Hostname lookup failed: host not found" error in the SecureCRT window after launching the service from the access page.

Cause:

The service was defined with the following string in the Client Application field:

"C:\ProgramĀ Files\VanDyke Software\SecureCRT\securecrt.exe " /T /SSH2 <Local IP>:<First Port>

The SecureCRT version 6.7 does not recognize the <Local IP>:<First Port> syntax as host name and port combination.

Resolution:

The problem was resolved by changing the SecureCRT arguments as follows:

"C:\Program Files\VanDyke Software\SecureCRT\securecrt.exe " /T /SSH2 <Local IP> /P <First Port>

The "/P <port>" syntax should work for all supported SecureCRT releases.