Classic Workflows in Service Desk Manager allow tasks to be worked in order, with future tasks set to the Wait status. Under normal circumstances, tasks in the Wait status cannot be edited or set to a new status, which encourages tasks to be completed in order. However, in certain cases, Wait-status tasks may be editable. This document covers a few scenarios under which this can occur, and explains how to resolve this behavior.
A workflow task in the Wait status can be edited. Why is this happening, and how can it be fixed?