Taking a Trace of the xcomd service for CA XCOM Data Transport for Windows 11.6

Document ID : KB000018156
Last Modified Date : 14/02/2018
Show Technical Document Details

Introduction: 

Exact steps on how to take a trace of the xcomd service for CA XCOM for Windows.  Take an XCOMD trace only if requested by CA-XCOM technical support.  Setting this trace option may generate large amounts of trace data.

Instructions:

  1. Turn on the xcomd trace:

    • Start the GUI: Start->All Programs->CA XCOM Data Transport->GUI
    • Select the Global Parameters Tab
    • Select the down arrow on the Trace Bar
    • For the Component drop down: select XCOM Service
    • For the Component Trace File: enter C:\Program Files (x86)\CA\XCOM\trace\trace.trc
    • Select the radio button for Trace Details
    • Let the Trace Path default to C:\Program Files (x86)\CA\XCOM\trace
    • Click top right Update
    • Click OK on XCOMN3556I
    • Close the GUI
    • Open a Command Prompt window and change into the %XCOM_HOME% directory, run "card3 on"
    • Recycle the xcomdsrv service - net stop xcomdsrv, net start xcomdsrv
  2. Reproduce the problem.
  3. Turn off the xcomd trace:

    • Start the GUI: Start->All Programs->CA XCOM Data Transport->GUI Tab
    • Select the Global Parameters Tab
    • Select the down arrow on the Trace Bar
    • For the Component drop down: select XCOM Service
    • Component Trace File: C:\Program Files (x86)\CA\XCOM\trace\trace.trc   or   C:\Program Files\CA\XCOM\trace\trace.trc
    • Select the radio button for Trace Off
    • Let the Trace Path default
    • Click top right Update
    • Click OK on XCOMN3556I
    • Close the GUI
    • Open a Command Prompt window and change into the %XCOM_HOME% directory, run "card3 off"
    • Recycle the xcomdsrv service - net stop xcomdsrv, net start xcomdsrv
  4. Copy trace.trc from the address below and send in the trace file to CA support.

    C:\Program Files (x86)\CA\XCOM\trace\trace.trc   or C:\Program Files\CA\XCOM\trace\trace.trc