SystemEDGE is not populating CPU related OIDs with data.

Document ID : KB000006445
Last Modified Date : 14/02/2018
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Issue:
  • When polling SystemEDGE CPU information is missing.
  • When examining sysedge.log you see the following messages:

get_processor_stats_perf(): get_proc_stats: Processor Object was not not found in Performance Registry, CPU utilization is not available

0000090 2017-04-04 13:05:08.68 [W]-4680- se/nt_kernel.c[3217]       : prepare_cpu_structures(): Failed getting number of CPUs. Got -1. CPU statistics are not available!

 

Resolution:

1.  Run the following command from the command prompt to reload the Windows performance counters:

lodctr /r

2017-04-11_14-51-19.png

2.  Restart SystemEDGE.