SystemEDGE alarms being generated during maintenance window

Document ID : KB000095054
Last Modified Date : 08/05/2018
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Issue:
  • Customer is seeing alarms generated during maintenance window. 
  • When multiple maintenance windows are defined for a singular monitor within SystemEDGE none of the defined maintenance windows will be activated.
Example below from sysedge.cf shows two maintenance windows for the same index 12:

monwin autowatch 12 0330 0430 1 
monwin autowatch 12 1900 2100 1 


 
Environment:
  • Windows 2008\2012\2016
  • SystemEDGE 5.9 (Windows)
Resolution:

1. Stop SystemEDGE. 
2. Rename the the current monwin.dll to monwin.dll.orig in the C:\Progam Files\CA\SystemEDGE\bin folder.
3. Copy in the updated monwin.dll (WIN.SE59.monwin.18092.zip)
4. Start SystemEDGE. 

*Multiple maintenance windows for the same monitor will only work if the monitors are logically ordered based on a 24 hour clock.

Sample 1: Correct
monwin autowatch 12 0400 0500 1
monwin autowatch 12 1050 1105 1
monwin autowatch 12 1200 1220 1

Sample 2: Not supported
monwin autowatch 12 1200 1220 1
monwin autowatch 12 0400 0500 1
monwin autowatch 12 1050 1105 1
File Attachments:
WIN.SE59.monwin.18092.zip