Document ID : KB000089090
Last Modified Date : 14/04/2018
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Detailed Description and Symptoms

I am installing Decision onto a new Windows 2008 64 bit server. When I launch the configuration manager or install.bat file I get an

Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: automicinsightconfigurationmanager
Problem Signature 02:
Problem Signature 03: 4edfbbeb
Problem Signature 04: mscorlib
Problem Signature 05:
Problem Signature 06: 4e1539fa
Problem Signature 07: f9d
Problem Signature 08: 14e
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.
Locale ID: 1033


?UAC is turned off; .Net 4, the Microsoft C++ redistributible that came with the Automation Engine, and Java 1.6 are all installed.


?For Decision to work properly, the .Net 3.5 package needs to be activated or installed.  On Windows 7 and MS Server 2008 this is already a part of the standard installation, but you must activate it by going to Control Panel--> Uninstall a program--> Turn Windows features on or off and then select "Microsoft .NET Framework 3.5.1"