SYSTEM.IO.FILENOTFOUNDEXCEPTION

Document ID : KB000089090
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
SYSTEM.IO.FILENOTFOUNDEXCEPTION
Resolution:
Detailed Description and Symptoms

I am installing Decision onto a new Windows 2008 64 bit server. When I launch the configuration manager or install.bat file I get an

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: automicinsightconfigurationmanager
Problem Signature 02: 9.4.0.0
Problem Signature 03: 4edfbbeb
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e1539fa
Problem Signature 07: f9d
Problem Signature 08: 14e
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033



Investigation

?UAC is turned off; .Net 4, the Microsoft C++ redistributible that came with the Automation Engine, and Java 1.6 are all installed.


Solution

?For Decision to work properly, the .Net 3.5 package needs to be activated or installed.  On Windows 7 and MS Server 2008 this is already a part of the standard installation, but you must activate it by going to Control Panel--> Uninstall a program--> Turn Windows features on or off and then select "Microsoft .NET Framework 3.5.1"