System error, contact system administrator

Document ID : KB000103278
Last Modified Date : 25/06/2018
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Issue:
The problem is that end-users were getting a "System error, contact system administrator ." in the UI whenever they tried to view an GE SDLC custom object instance.
Environment:
CA PPM 14.4 SaaS
Cause:
Investigating, we found this error message in the logs:

Error message in the logs: 

Caused by: java.sql.SQLSyntaxErrorException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00904: "ODF_CA_SDLC_REQUEST"."PRIVACY_DOCS": invalid identifier

This means that PPM cannot recognize the attribute PRIVACY DOCS on the custom object SDLC REQUESTS.
Resolution:
Deactivating and then activating the attribute resolved the problem.