The problem is that end-users were getting a "System error, contact system administrator ." in the UI whenever they tried to view an GE SDLC custom object instance.
CA PPM 14.4 SaaS
Investigating, we found this error message in the logs:
Error message in the logs:
Caused by: java.sql.SQLSyntaxErrorException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00904: "ODF_CA_SDLC_REQUEST"."PRIVACY_DOCS": invalid identifier
This means that PPM cannot recognize the attribute PRIVACY DOCS on the custom object SDLC REQUESTS.
Deactivating and then activating the attribute resolved the problem.