System Agent does not start when SAP plugin is installed

Document ID : KB000048404
Last Modified Date : 14/02/2018
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Description:

System Agent does not start when SAP plugin is installed and error message found in agent logs is:

STATE SUBERROR Failed Cmpc(101) Status(Error) LStatus(Connecting - Unexpected
Problem: Could not initialize class com.sap.mw.jco.JCO) SetEnd

Solution:

  1. The agent's package is not supplied with JCO and you have to get it from your SAP vendor or any other available for your Company sources.

    for example:

    Log in to SAP Service Marketplace: http://service.sap.com/connectors

  2. Navigate to SAP Java Connector, Tools & Services.
    The JCo version should comply with the agent's Release Notes requirements

  3. The bit range of the libraries must match the one of the agent, i.e. 64-bit agent would require 64-bit JCo, while 32-bit agent - 32-bit JCo.

  4. Install these files librfccm* and libsapjcorfc.* in directory <install-dir>/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT

  5. Restart the agent