Sysload Portal crashes when collecting data for several days on a high amount of agents

Document ID : KB000087436
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
In the sldppcoll.log:
########################
LPtrVerif - OArray.c[793] - Invalid Index Error nIdx=2, nSize=1
LPtrVerif - OPtrArray.c[165] - Invalid Pointer Error
LPtrVerif - OString.c[1671] - Invalid Pointer Error
########################

On the Windows Event Viewer:
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Faulting application name: sldppcoll.exe, version: 0.0.0.0, time stamp: 0x5098fa11
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
########################

Patch level detected:Sysload Portal 4.11
Product Version: Sysload Portal 4.x and 5.6x

Sysload Portal collector (sldppcoll.exe) crashes while collecting a high amount of data.
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: The crash was due to a high memory allocation of the sldppcoll.exe process
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Portal
Version: Sysload 5.7.0 - Available
Additional Information:
Workaround :
Restart the Sysload Portal Engine