Sysload Monitor: Normal & Minor events appear in Console

Document ID : KB000084685
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
DAY, DD MM YYYY HH:MM:SS +0200 : Could not retrieve matching events. Error retrieving events data from database. Could not get count from database. Query error. MySQL server has gone away (SELECT count(EVGUID) as rescount FROM SPM_EVENTS_DATA LEFT JOIN SPM_TYPES ON EVTYPE = TYP_ID WHERE (EVACK= '0') AND ((EVTYPE = '1' AND EVGUID IN (SELECT EUPEVID FROM SPM_EVENTS_USER_PROPERTIES WHERE EUPNAME = 'alert_state' AND EUPVALUE IN ('begin', '\'persist\''))))). (SELECT count(EVGUID) as rescount FROM SPM_EVENTS_DATA LEFT JOIN SPM_TYPES ON EVTYPE = TYP_ID WHERE (EVACK= '0') AND ((EVTYPE = '1' AND EVGUID IN (SELECT EUPEVID FROM SPM_EVENTS_USER_PROPERTIES WHERE EUPNAME = 'alert_state' AND EUPVALUE IN ('begin', '\'persist\'')))))
DAY, DD MM YYYY HH:MM:SS +0200 : Could not delete old resource statuses from table SPM_service_resource_status.

After an upgrade from Sysload Monitor v5.80 to 6.00 the normal & minor events appear again in the Console.
Purge does not work properly, events are not purged in the database.
Environment:
OS: All Windows
Cause:
Cause type:
Defect
Root Cause: This is a defect introduced on Sysload Monitor 6.00
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Sysload Monitor
Sysload Monitor 6.00a (build 93) - Available
Additional Information:
Workaround :
N/A