Sysload Agent for Windows: agent fails to start after upgrade

Document ID : KB000086257
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 5

Error Message :
On the windows event viewer, there is an event id 7034 generated when the agent tries to start:
"The Sysload Collector service terminated unexpectedly"

Patch level detected:Sysload Agent for Windows
Product Version: Sysload 5.8.0

Description :User upgrading windows agent from version 5.34 to version 5.60 on a Windows 32bit server.
The agent fails to start after the upgrade.
Environment:
OS: Windows
OS Version: issue occurrs on windows 32bit platforms only
Cause:
Cause type:
Defect
Root Cause: The issue was due to a problem detecting the number of physical / logical processors on windows 32 bit platforms
Resolution:
Update to the fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component: Agents
Version: Sysload 5.6.0
5.60d
Additional Information:
Workaround :
N/A