Synchronization failure between CA Performance Center and CA Business Intelligence

Document ID : KB000093161
Last Modified Date : 26/04/2018
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Issue:
We got problem with synchronization CAPC CABI Data source CA Business Intelligence@xxxxxxxxxxx encountered an error while processing a sync request.

Error :
The problem is in the data source, not CAPC. Check the logs for the data source to determine the cause of the problem. The following stack trace shows the context of the sync request: javax.xml.ws.soap.SOAPFaultException: Not Found at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:156) at com.sun.proxy.$Proxy103.pushRequest(Unknown Source) at com.ca.im.portal.api.services.datasource.ProductSync2WSProxyImpl.pushRequest(ProductSync2WSProxyImpl.java:81) at com.ca.im.portal.dm.productsync.DataSourcePush.pushSync(DataSourcePush.java:180) at com.ca.im.portal.dm.productsync.DataSourcePushPhase.executeInternal(DataSourcePushPhase.java:36) at com.ca.im.portal.dm.productsync.DataSourceSyncPhase.execute(DataSourceSyncPhase.java:76) at com.ca.im.portal.dm.productsync.PushSyncPhaseTask.execute(PushSyncPhaseTask.java:55) at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:101) at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:94) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: org.apache.cxf.binding.soap.SoapFault: Not Found at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:75) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:46) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:35) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:263) at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:111) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:69) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:34) at 
Environment:
CA Performance Management 3.5
CA Business Intelligence 6.3
Cause:
User information is not being synced over to CA BI
Resolution:
Perform a Full Synchronization on CA Performance Center for CA Business Intelligent data source.